You are currently viewing How to Improve Your B2B Ecommerce Order Management

How to Improve Your B2B Ecommerce Order Management

Glass Materials

B2B Order Management

B2B order management is the process of tracking orders placed by your business’s clients and managing the necessary fulfillment processes for them.

A typical B2B order management process looks like this:

  • Your sales representative enters the order from your customer onto your order tracking system — be it order management software, ERP or manual spreadsheets.
  • An order confirmation is sent to the customer.
  • The products are reserved and allocated to the orders – either manually or automatically.
  • The order is sent to the warehouse to be picked, packed and shipped, while a back order is created for any out of stock items.
  • A dispatch confirmation is sent to the customer.
  • The order is delivered and received by the customer.

On occasion, you may also need to track and manage returns, exchanges and refunds, which are all considered to be a part of the order management process.

1. What is an Order Management System?

An order management system is any platform, tool or technology that’s used to centralize and track orders, as well as inventory levels and shipments.

Although we’ll discuss your options in detail further on, it’s widely recognized that there are five common types of order management systems:

  • Your ecommerce back-end.
  • Spreadsheets.
  • Standalone order management software.
  • Enterprise Resource Planning (ERP) software.
  • Retail and B2B operations platforms.

Challenges of a B2B Order management System

As mentioned, the rise in popularity for B2B ecommerce has heightened expectations, while different methods of buying and selling have introduced complexities.

Listed below are the most common challenges B2B businesses are faced with today.

Leave a Reply